911 call -- infant kidnapped from hospital
Or, as the Fark headline put it, "Baby stolen, hospital calls 911 only to transfer, put on hold & hang up on 911 operator. Oddly competent 911 operator handles it perfectly."
The only thing that makes listening to it bearable is knowing that the baby was recovered, safe and sound.
Note for future policy and procedures manuals: Have person who knows what the hell is going on be the one to call 911.